Postponement of the festival to July 2022
Q: I bought tickets to Japan Expo for July 2020 or 2021. What to do now that the festival has been postponed to July 2022?
A: If you bought your tickets on our website, your tickets are valid for Japan Expo 21st Impact in 2022. In your personal account, on the website or the app, you'll find your new tickets with the right dates. Many thanks to all of you who kept their tickets and helped us through those hard times.
If you bought your tickets with our partner networks, Francebillet, Ticketmaster and Ontours, you can contact them to know their terms. They are there to help you.
Q: When will tickets be available?
A: Tickets for the next festival are on sale on our website in the days following the previous edition. Get the best discounts when booking your tickets as early as possible: more information about this here.
The launch of the sale is announced on our website and social media. Special tickets (Zen, Zen+ Confort, etc.) are launched later and announced on our website and social media too.
Q: What’s the difference between genin, chûnin, jônin, and shinzan tickets?
A: Genin, chûnin, jônin, and shinzan tickets are all regular tickets, 1-day and 4-days, giving access to the festival from 9.00 am, but with various discounts depending on when you buy them.
When booking your tickets earlier, you get a better discount. Jônin prices apply first, then chûnin, genin, and shinzan prices. A few days before the festival, regular prices apply, online and onsite. Click here to see the prices for each type of tickets for each period.
Q: Is there a discount for children?
A: The entrance is free for children under 8 (you will be asked to show a justification)! Free tickets are given out at the Troubleshooting Desk only, in hall 7. You must withdraw them before the entrance lines. Free tickets allow them in from 9.00 am if their parents or chaperones already have tickets.
From the day they turn 8, children must have a regular ticket to access the festival. They can get free tickets as long as they are 7 (until 7 years old and 11 months) but it's no more the case from the day of their eighth birthday.
Children who are 8 or older must have a regular ticket, there are no children discount.
Q: Are there special group fees?
A: Japan Expo has no special fees for groups but you can get a discount when buying tickets online or in stores before July 2022. Tickets are then available at their regular prices online only, even during the festival.
Q: Is the number of tickets limited?
A: It depends on the type of ticket:
- 1-day tickets are not limited. You can buy them online or in ticket offices at discount prices if you book them early. They are also available online during the event at regular prices. Book your tickets before July 2022 to get a discount.
- 4-day passes are limited and only available before the festival and on the first day, thursday, online only, until 5.30 pm. You also get a discount when booking them before July 2022.
- Zen Tickets and Zen+ Confort Tickets are very limited and available before the festival on our website only.
Q: If I only want to attend the European Cosplay Gathering Finals, is a Star Pass ECG enough?
A: The Star Pass ECG Finals does not give access to the festival but only to a seat during the event: Star Pass ECG Finals holders must also have an entrance ticket to Japan Expo valid on the day of the event.
Q: Why buy tickets before the festival?
A: Book your tickets as early as possible to get the best discount. When you book your tickets early, Japan Expo rewards your loyalty and offers discounts! From July 2022, tickets are sold at their full price but online tickets still allow you to get in earlier, from 9.00 am, whenever you bought them.
Please note that there are no cash desks this year. You can still buy you tickets online, even on d-day, via our website.
Q: I didn’t receive my ticket by e-mail. What can I do?
A: If you bought your ticket(s) from a Fnac or Ticketmaster ticket office, please contact them.
If you bought tickets from our website:
- please check out your junk e-mails, it might be in there
- your ticket is also available in your Japan Expo account on the website or on the app, please log in and you’ll find your ticket(s) in the Ticket section of your user account
- if not, please use the "Contact us" section of the website to send us a message (select Ticketing as the request type)
Q: I bought my ticket but in the end I can't to come to the festival. Can I give it to someone else?
A: 1-day tickets and 4-day passes have no names on them; thus, you can give your ticket to another person.
Yet, if there were to occur any problem, we will only be able to solve it if the person who has bought is with you. Otherwise, the ticket-holder will not be allowed in.
Zen and Zen+ Tickets are name specific: you cannot give them to someone else. Only the person whose name is on the Zen or Zen+ Ticket is allowed to use it.
Q: I made a mistake on my birthdate when buying my ticket on your website. How can I change it?
A: The birthdate when buying a 1-day ticket or 4-day pass is not compulsory. Therefore, there is no need to change it.
If you made the mistake for a Zen or Zen+ Ticket, please contact our Ticketing service via our contact form.
Q: How to pay for my tickets on your website?
A: The only means of payment is the credit card (CB, VISA, MASTERCARD).
Attention: keep your mobile phone with you when paying as you may receive a security code to validate your payment (3D Secure secured payment).
We strongly advise that you enable cookies to complete the purchase. This setting is often responsible for blocking the transaction.
Q: Where can I buy tickets to Japan Expo?
A: Here's where you can buy each type of ticket:
- 1-day tickets and 4-day passes are on sale on our website without any extra fees, and in the Fnac and Ticketmaster networks.
- Zen and Zen+ Tickets are in limited quantity and on sale only on our website.
- 1-day tickets are also available online until 5.30 pm each day for d-day, but without the discount.
Q: Can I buy tickets for the next days on site?
A: Yes, tickets for Friday, Saturday and Sunday are available online, at full prices. To get a discount, buy your tickets before July 2022. The sooner you buy your tickets, the cheaper they are. 4-days passes can be bought online, until thrusday, 5.30 pm during the festival.
Q: I bought my ticket in a FNAC ticket office and it says that I have a fast-pass. What is it for?
A: This fast-pass means that you can use the presale line at the festival and enter from 9.00 am.
Q: I bought my ticket in a Ticketmaster ticket office and it says that I get a free meal. How do I get it?
A: It is a free meal for 1 meal paid for in a selection of restaurants which are partners of Ticketmaster. Please ask your questions to Ticketmaster to get more information.
Q: I would like a refund for an order of ticket(s) insured by a serenity option. How do I proceed?
A : Your request should be sent directly by email to firstname.lastname@example.org. You will have to provide your order number. The request must be made until the day of the festival. The refund will be credited on the card used for the purchase within 15 days after receipt of your online request.
Please note that processing times may be longer around the festival.
Q: Can I get a refund for an order non insured with a serenity option?
A : Unfortunately it is not possible to get a refund for an uninsured order. Each reservation is firm and final. Tickets cannot be returned or exchanged, even in case of major incident. They are refundable only in case of cancellation or postponement of the event according to the conditions defined by the organizer.
Q: How do I request a refund for an order from stores such as FNAC?
A : You must contact the seller directly.
Q: I would like a refund for a ticket I purchased before the announcement of the postponement (2019, 2020, 2021).
A: An information email was sent to you indicating the procedures for obtaining a refund of your tickets. The refund was made within 30 days after registration of your online request by crediting the credit card that was used at the time of purchase (if the purchase was made less than 11 months ago) or by transfer to the person who purchased the tickets (if the purchase was made more than 11 months ago).
Please note that if you did not inform us before the deadline, your tickets were not refunded.
Q: How do I know the status of my refund?
A: If you have not received your refund within the indicated time, please contact us at email@example.com.
Q: I have another question! What do I do?
A: You can read the attendees' guide and the other practical information here and the other FAQ sections. If you still cannot find the answer to your question, send us a message and we’ll find it for you! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.