Q: When will tickets be on sale?
A: Tickets for the next festival are on sale on our website in the days following every edition. Get the best discounts when booking your tickets as early as you can.
The launch of the sale is announced on our website and social media, so follow our news to get the information. Special tickets (Zen, Zen+ Confort, etc.) are launched later and announced on our website and social media too.
Q: Is there a discount for children?
A: The entrance is free for children under 8 (you will be asked to show a justification)! Free tickets are given out at the Troubleshooting Desk only, in hall 7. You must withdraw them before getting in the lines. Free tickets allow you in from 9.00 am.
Children who are 8 or older must have a regular ticket, there are no children discount.
Q: Are there special group fees?
A: Japan Expo has no special fees for groups but you can get a discount when buying tickets online or in stores before June 29, 2020. Tickets are also available on site at regular prices.
The only means of payment are credit card for online purchases before the festival, and credit card and cash on site.
Q: Is the number of tickets limited?
A: It depends on the type of ticket:
- 1-day tickets are not limited. You can buy them online or in ticket offices until the day before the festival, and online on our website during the festival for the next days and then they are available onsite until Sunday all day. Book your tickets before June 29, 2020 to get a discount.
- 4-day passes are limited and available before the festival only, until the day before.
- Zen and Zen+ Confort Tickets are very limited and available before the festival on our website only. Be ready for the sale as they may get sold out quickly.
Q: Can I only pick up the goodies I've ordered from your website at the festival or can you send them to me by post?
A: As mentionned when you ordered them, Japan Expo goodies pre-ordered on our website must be picked up from the Official shop at the festival. No goodies are sent by post.
Q: If I only want to attend the European Cosplay Gathering Finals, the Star Pass ECG Finals is enough?
A: The Star Pass ECG Finals does not give access to the festival but only to a seat during the event: Star Pass ECG Finals holders must also have an entrance ticket to Japan Expo valid on the day of the event.
Q: Why buy tickets before the festival?
A: Book your tickets as soon as possible to get the best discount! Japan Expo rewards your loyalty: the earlier you buy your tickets, the cheaper they are! From June 29, 2020, tickets are sold at their full price but online tickets still allow you to get in earlier, from 9.00 am.
If you buy tickets on site, please note that the cash desks open at 10.00 am and that you won’t get any discount.
Q: I didn’t receive my ticket by e-mail. What can I do?
A: If you bought your ticket(s) from a Fnac or Ticketmaster ticket office, please contact them.
If you bought tickets from our website:
- please check out your junk e-mails, it might be in there
- your ticket is also available in your Japan Expo account on the website, please log in and you’ll find your ticket(s) in the Ticket section of your user account
- if not, please use the "Contact us" section of the website to send us a message (select Ticketing as the request type)
Q: I bought my ticket but in the end I will be unable to come to the festival. Can I give it to someone else?
A: 1-day tickets and 4-day passes have no name; thus, you can give your ticket to another person.
Yet, if there were to occur any problem, we will only be able to solve it if the person who has bought is with you. Otherwise, the ticket-holder will not be allowed in.
Zen and Zen+ Tickets are name specific: you cannot give them to someone else. Only the person whose name is on the Zen or Zen+ Ticket is allowed to use it.
Q: I made a mistake on my birthdate when buying my ticket on your website. How can I change it?
A: The birthdate when buying a 1-day ticket or 4-day pass is not compulsory. Therefore, there is no need to change it.
If you made the mistake for a Zen or Zen+ Ticket, please contact our Ticketing service via our contact form.
Q: How to pay for my tickets on your website?
A: The only means of payment is the credit card (CB, VISA, MASTERCARD).
Attention: keep your mobile phone with you when paying as you may receive a security code to validate your payment (3D Secure secured payment).
Q: Where can I buy tickets to Japan Expo?
A: Here's where you can buy each type of ticket:
Q: Can I buy tickets for the next days on site?
A: Yes, tickets for Friday, Saturday and Sunday are available at the ticket offices on site from Thursday on at full prices. To get a discount, buy your tickets before June 28, 2020. The sooner you buy your tickets, the cheaper they are.
Q: Can I buy 4-day passes on site?
A: 4-day passes are sold before the festival only. On site, you can buy 1-day tickets for each day if you want to come everyday. Get a 4-day pass before the show to save money.
Q: I bought my ticket in a FNAC ticket office and it says that I have a fast-pass. What is it for?
A: This fast-pass means that you can use the presale line at the festival and enter from 9.00 am, instead of 10.00 am for people who buy tickets on site.
Q: I bought my ticket in a Ticketmaster ticket office and it says that I get a free meal. How do I get it?
A: It is a free meal for 1 meal paid for in a selection of restaurants which are partners of Ticketmaster. Please ask your questions to Ticketmaster to get more information.
Q: I have another question! What do I do?
A: You can read the attendees' guide and the other practical information here and the other FAQ sections. If you still cannot find the answer to your question, send us a message and we’ll find it for you! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.