Q: What’s the difference between Zen and Zen+ Tickets, and regular tickets?
A: Zen Tickets allow you to enter the festival earlier, the Zen & Zen+ entrance opening at 8.30 am, and to get out and back in as much as you like all day long. Without a Zen Ticket, any exit is final. Zen Tickets also include fast-passes for some restaurants and for the priority lines to the Ichigo, Karasu, and Yuzu stages.
Q: How do I know when Zen and Zen+ Tickets are on sale?
A: The first wave of Zen Tickets is on sale at the same time as other regular tickets on Japan Expo's website, as the preceding festival gates close. The rest of Zen Tickets is on sale along with Zen+ Tickets, at the beginning of the year. The date is announced on our website: follow our news to know the exact date.
Q: Where can I buy a Zen or Zen+ Ticket?
Be careful with fraud. You can in no way buy a Zen or Zen+ Ticket from a dealer. Zen and Zen+ Tickets bearing your name, it is impossible to sell them after you bought them from Japan Expo.
Q: When are the Zen and Zen+ Ticket sales over?
A: Zen and Zen+ Tickets are on sale until late June, provided that there remains some until this date. If the tickets are sold out before then, it will be communicated on our website.
Zen Tickets, and it's all the more true with Zen+ Tickets, are usually sold out quite rapidly, so you should purchase them as soon as possible.
Q: Do I have to buy a Zen Ticket first to book a Zen+ Ticket?
A: No, Zen and Zen+ Tickets are two different types of tickets. You have to choose either one or the other.
Q: Is it possible to get a Zen or Zen+ Ticket for someone who does not live in France?
A: Zen and Zen+ Tickets are available to everyone, wherever you are!
Q: What do I have to bring on the first day of Japan Expo?
A: You have to go to the Zen Desk with your electronic ticket (which you received by e-mail), as well as a valid ID (ID card or passport).
You will be given a badge, valid for the four days of the festival. Anyone without their electronic ticket or their ID will not be allowed to get their badge.
Q: I can’t find any information about Platinum, Gold, Silver, and Bronze Tickets. Where can I buy one?
A: Only Zen and Zen+ Tickets are on sale this year. The other Premium Tickets no longer exist.
Q: I couldn't pick up my Zen or Zen+ pass on the first day of the festival. Can I pick it up later?
R: Yes, you can pick up your Zen or Zen+ Ticket any day of the festival from the Zen Desk in hall 7.
Booking a Zen or Zen+ Ticket
Q: What kind of information do I have to give when booking a Zen or Zen+ Ticket?
A: We advise you to prepare your booking information (especially the photo) in advance to have all the elements ready. Some tickets are rapidly sold out.
You must provide:
- An ID photo
- Your last name and first name
- Your birthdate
- A mail address
- A valid e-mail address
ATTENTION: if one of those elements is invalidated, your booking will be cancelled.
Q: What kind of photo do I have to send?
A: You must add an ID photo when booking your ticket with the following characteristics:
- jpg or png only
- recent, good quality, showing your face on and on which you're easily recognizable (no mask, no costume, no make-up hiding part of your face, no snapchat-like filters)
- 300 pixel-wide and 400 pixel-high at least
- portrait (larger in height than in width)
- you're alone on the photo (no group photo or with your pets)
- color photo (no black and white, no sepia)
- no more than 500 ko
Make sure you're easily recognizable on the photo as it will be necessary to check your identity at the entrance. Otherwise, you may not be allowed access to the event.
Attention, don't upload the photocopy of an ID of an old damaged photo.
Q: How to pay for my Zen or Zen+ Ticket?
A: The only means of payment is the credit card (CB, VISA, MASTERCARD).
Attention: keep your mobile close at hand when paying as you may receive a text with a code to validate the payment (3D secure).
Q: Can someone else pay for my Zen or Zen+ Ticket?
A: When booking, you must firstly give the information related to the Zen or Zen+ Ticket owner, i.e. the person who will use the ticket. When buying four tickets, you must fill in the information of each holders. Then, in the second part of the form, give the information related to the buyer, the person paying for the ticket(s).
Be careful not to give the information the other way around: no changes can be made afterwards.
Q: Can I book several Zen or Zen+ Tickets?
A: You can buy up to four Zen Tickets and two Zen+ Tickets per order. You must have all the information for the owner of each ticket. All Zen and Zen+ Tickets bear the name of their owner and require the latter's personal information at the moment of the purchase.
Q: When is my booking definitely validated?
A: The information you give in the form have to be validated by the administrator who will check it within up to three working days. Your payment will be cashed within seven days. The order is definitely validated when you get the confirmation e-mail and your ticket.
Q: It seems that the booking form has not been sent and/or the page takes much time to appear. Why?
A: Several thousands people sometimes try to get Zen or Zen+ Tickets at the same time, which may slow down the access or the validation of the form.
Q: How to follow my order?
A: You know about the progress of your booking thanks to e-mails you will receive at each step as we deal with it. These messages being sent automatically, some e-mail boxes may consider them as suspect. Don’t forget to check your junk e-mails.
Q: When do I get my ticket and what kind of ticket?
A: Your e-ticket is available in your Japan Expo account.
It is also sent by e-mail, always after it has been validated by our team. Don't forget to check your junk e-mails too.
Q: I didn’t receive the e-mail confirming the order of my Zen or Zen+ Ticket. What do I do?
A: You should receive the e-mail confirming your order soon after the confirmation of your order on the website. If not, please check your junk e-mails as some e-mail boxes suppress these messages. If this is not the case, please contact the ticketing service at Japan Expo via the website contact form. In this message, please mention the name of the person who bought the Zen Ticket(s) as well as the name of the Zen Ticket owner(s).
Q: I have another question! What do I do?
A: You can read the attendees' guide and the other practical information here and the other FAQ sections. If you still cannot find the answer to your question, send us a message and we’ll find it for you! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.