Q: What’s the difference between Zen and Zen+ Tickets, and regular tickets?
A: Zen Tickets allow you to enter the festival earlier, the Zen entrance opening at 8.30 am, and to get out and back in as much as you like all day long. Without a Zen Ticket, any exit is final. Zen Tickets also include fast-passes for some restaurants and for the events of the Ichigô, Karasu, and Yuzu stages.
Zen+ Tickets offer you exclusive content (meeting with a guest, access to the Japan Expo Lounge…), depending on each Zen+ ticket.
Q: When are the Zen and Zen+ Ticket sales over?
A: In most cases, Zen or Zen+ Tickets get sold out. If it were not the case, the sale will end a few days prior to the festival to leave some time to prepare the badges. In such a case, the date when the sale is finishing will be announced on our websites and social media.
When the sale is launched, for some tickets that get sold out very quickly, it happens that tickets are cancelled and put back in sale. If that is the case, they are available on our website.
When all the reservations are validated and tickets are completely sold out, it will be indicated on the website.
Q: Why are Zen + Tickets sold later than Zen Tickets?
A: Zen+ Tickets are on sale later logistic reasons linked to their contents, especially if it’s related to the festival guests or programming. Indeed it requires more time: to invite the artists, get their answer about their coming, propose them the Zen+ Ticket, and get his agreement about the adventure or not.
Q: I’m curious about Zen+ Tickets but if I’m interested in none of them by the time they are announced, will I still get a chance of booking a Zen Ticket as they will be sold earlier?
A: This year, to give you more chances of getting Zen Tickets even if you wait for Zen+ Tickets to be announced but are not interested in them, Zen Tickets will be put on sale in groups. 300 of them are on sale from Novembre 25, 2016 and the 700 others will be made available as Zen+ Tickets arrive.
Q: Do I have to buy a Zen Ticket first to book a Zen+ Ticket?
A: No, Zen and Zen+ Tickets are two different types of tickets. You have to choose either one or the other.
Q: Is it possible to get a Zen or Zen+ Ticket for someone who does not live in France?
A: Zen and Zen+ Tickets are available to everyone, wherever you are!
Q: What do I have to bring on the first day of Japan Expo?
A: You have to go to the Zen Desk with your electronic ticket (which you received by e-mail), as well as a valid ID (ID card or passport). You will be given a badge, valid for the 4 days of the festival. Anyone without their electronic ticket or their ID will not be allowed to get their badge.
Q: I can’t find any information about Platinum, Gold, Silver, and Bronze Tickets. Where can I buy one?
A: Only Zen and Zen+ Tickets are on sale this year. The other Premium Tickets no longer exist.
Booking a Zen or Zen+ Ticket
Q: What kind of information do I have to give when booking a Zen or Zen+ Ticket?
A: We advise you to prepare your booking information in advance to have all the elements ready. Zen or Zen+ Tickets are rapidly sold out.
You must provide:
- An ID photo
- Your last name and first name
- Your birthdate
- A mail address
- A valid e-mail address
ATTENTION: if one of those elements is invalidated, your booking will be cancelled.
Q: What kind of photo do I have to send?
A: You have to send us an ID photo via the booking form. It must fulfill all the following requirements:
- Jpg or png
- A recent, good quality portrait, face on, on which you’re easily recognizable (no costume, no makeup)
- Minimum size of 300 pixels wide and 400 pixels high
- Portrait format
- You have to be alone on the photo (no group photo)
- Under 500ko
You must be easy to recognize since this photo will be used on your badge to check your identity at every control.
Attention, you cannot send a photocopy of your ID since the photo is often old and of a bad quality when scanned.
Q: How to pay for my Zen or Zen+ Ticket?
A: The only means of payment is credit card (CB, Visa, Mastercard).
Attention: keep your mobile close at hand when paying as a security code may be sent by text message to validate the payment (3D secure).
Q: Can someone else pay for my Zen or Zen+ Ticket?
A: When booking, you must firstly give the information related to the buyer, the person paying for the ticket(s).
Then, in the second part of the form, give the information related to the Zen or Zen+ Ticket owner, i.e. the person who will use the ticket. When buying several Zen Tickets, you must fill in the same type of information for the other owners.
Q: Can I book several Zen or Zen+ Tickets?
A: You can buy up to 2 Zen Tickets (requiring the information of each owner) and only one Zen+ Ticket.
Q: When is my booking definitely validated?
A: The information you give in the form have to be validated by the administrator who will check it within up to 3 working days. Your payment will be cashed within 7 days. The order is definitely validated when you get the confirmation e-mail including your invoice and ticket.
Q: It seems that the booking form has not been sent and/or the page takes much time to appear. Why?
A: Several thousands people try to get Zen or Zen+ Tickets at the same time. As there are fewer tickets than demands, it is natural that it may be hard to fill in and validate the booking form.
Q: How to follow my order?
A: You can follow your order status in your Japan Expo account in the section “My orders”.
You know about the progress of your booking thanks to e-mails you will receive at each step as we deal with it. These messages being sent automatically, some e-mail boxes may consider them as suspect. Don’t forget to check your junk e-mails.
Q: When do I get my ticket and what kind of ticket?
A: Your electronic ticket is sent automatically by e-mail in PDF format after your order is validated by the administrator. Please check your junk e-mails.
Q: I didn’t receive the e-mail confirming the order of my Zen or Zen+ Ticket. What do I do?
A: You should receive the e-mail confirming your order soon after the confirmation of your order on the website. If not, please check your junk e-mails as some e-mail boxes suppress these messages. If this is not the case, please contact the ticketing service at Japan Expo via the website contact form. In this message, please mention the name of the person who bought the ticket(s) as well as the name of the ticket owner(s).
Q: I have another question! What do I do?
A: You can read the practical information and the other FAQ, and if it still does not answer your question, send us a message and we’ll find the answer! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.