Q: When will tickets be on sale?
A: Tickets for the next festival are on sale at the end of the ongoing edition. Once the festival has closed its gates, tickets for next year are available on our website.
The launch of the sale is announced on our website and social media, so follow our news to get the information.
Q: Is there a discount for children?
A: The entrance is free for children under 8 (you will be asked to show a justification)! Free tickets are given out at the Troubleshooting Desk only, in hall 7. You must withdraw them before getting in the lines.
Children who are 8 or older must have a regular ticket, there are no children discount.
Q: Is the number of tickets limited?
A: It depends on the type of ticket:
- 1-day tickets are not limited. You can buy them online or in ticket offices with a discount until the day before the festival and then they are available for their regular price on site until Sunday all day.
- 4-day passes are limited and available before the festival only, until the day before.
- Zen Tickets and Zen+ Tickets are very limited and available before the festival on our website only. Be ready for the sale as they may get sold out quickly.
Q: Can I only pick up the goodies I've ordered from your website at the festival or can you send them to me by post?
A: As mentionned when you ordered them, Japan Expo goodies pre-ordered on our website must be picked up from the Official shop at the festival. No goodies are sent by post.
Q: Why buy tickets before the festival?
A: Tickets bought before the festival on our website or in our ticketing networks are cheaper then tickets sold at the ticket offices on site. They also allow you to get in earlier, from 9.00 am.
If you buy tickets on site, please note that the cash desks open at 10.00 am and that you won’t get the discount.
Q: Until when are presale tickets available?
A: Until the day before the festival. Then you have to buy tickets on site from 10.00 am every morning (the festival is open at 9.00 am for presale tickets) and you don’t get the discount (only presale tickets are cheaper).
Q: I didn’t receive my ticket by e-mail. What can I do?
A: If you bought your ticket(s) from a Fnac or Ticketmaster ticket office, please contact them.
If you bought tickets from our website:
- please check out your junk e-mails, it might be in there
- your ticket is also available in your Japan Expo account on the website, please log in and you’ll find your ticket(s) in the Ticket section of your user account
- if not, please use the "Contact us" section of the website to send us a message (select Ticketing as the request type)
Q: I bought my ticket but in the end I will be unable to come to the festival. Can I give it to someone else?
A: 1-day tickets and 4-day passes have no name; thus, you can give your ticket to another person.
Yet, if there were to occur any problem, we will only be able to solve it if the person who has bought is with you. Otherwise, the ticket-holder will not be allowed in.
Zen and Zen+ Tickets are name specific: you cannot give them to someone else. Only the person whose name is on the Zen or Zen+ Ticket is allowed to use it.
Q: I made a mistake on my birthdate when buying my ticket on your website. How can I change it?
A: The birthdate when buying a 1-day ticket or 4-day pass is not compulsory. Therefore, there is no need to change it.
If you made the mistake for a Zen or Zen+ Ticket, please contact our Ticketing service via our contact form.
Q: How to pay for my tickets on your website?
A: The only means of payment is the credit card (CB, VISA, MASTERCARD).
Attention: keep your mobile phone with you when paying as you may receive a security code to validate your payment (3D Secure secured payment).
Q: Where can I buy tickets to Japan Expo?
A: Here's where you can buy each type of ticket:
- 1-day tickets and 4-day passes are on sale on our website without any extra fees, and in the Fnac and Ticketmaster networks.
- Zen and Zen+ Tickets are in limited quantity and on sale only on our website.
1-day tickets are also available on site from 10.00 am every morning but without the discount.
Q: Can I buy tickets for the next days on site?
A: Yes, tickets for Friday, Saturday and Sunday are available at the ticket offices on site from Thursday on.
Q: Can I buy 4-day passes on site?
A: 4-day passes are sold before the festival only. On site, you can buy 1-day tickets for each day if you want to come everyday. Get a 4-day pass before the show to save money.
Q: I bought my ticket in a FNAC ticket office and it says that I have a fast-pass. What is it for?
A: This fast-pass means that you can use the presale line at the festival and enter from 9.00 am, instead of 10.00 am for people who buy tickets on site.
Q: I bought my ticket in a Ticketmaster ticket office and it says that I get a free meal. How do I get it?
A: It is a free meal for 1 meal paid for in a selection of restaurants which are partners of Ticketmaster. Please ask your questions to Ticketmaster to get more information.
Q: I have another question! What do I do?
A: You can read the attendees' guide and the other practical information here and the other FAQ sections. If you still cannot find the answer to your question, send us a message and we’ll find it for you! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.